Terms & conditions

 

1.DELIVERY TIME

Calculated delivery time

The time required for delivery can depend on the availability of our products, the delivery option you chose and the country that is being delivered to.

GENERALLY: delivery time= ready-to-ship (1-2 business days) + shipment

How can I pay?

> Credit Card

We accept the following credit cards: Visa & MasterCard.

Choose the payment option mobilPay/ pay with credit card using mobilpay 3D secure during the ordering process. You will be lead to a page where you can enter your credit card details. As soon as you have fully entered this data, your order will continue being processed.

The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. In case the order fails in any way, your credit card will not be charged.

Your safety is our highest priority and that is why we use great caution and the highest safety standards while dealing with your personal data. We are working with the best company in Romania for credit card payments processing- Netopia mobilPay. All transactions are 3D-secured.

Please note that our bank only works with RON. In case you're paying with a different currency, additional cost may be incurred.

This method of payment is available for all orders (national & international).

> Prepayment//Bank transfer

If you choose Prepayment//Bank transfer for your order, first send us an e-mail with your order and after you hear from us, you may transfer the total amount of the order to our bank account. As soon as we have received the transfer, your order will continue processing.

If you want to use the Prepayment//Bank transfer option, contact us at hello@alternative.blue, letting us know about the products you want to purchase and where should we ship them. Next, simply transfer the sum of your order to our bank account. Please make sure the payment involves “no charge to the recipient”.

We suggest writing down your order number and the name you ordered with on the bank transfer, to ensure the payment is recognized promptly.

As soon as the transfer has reached our account, we can continue carrying out your order. Please note that due to various factors, in some cases it might take up to 3-5 workdays before we receive your payment.

Please note that our bank only works with RON. In case you're paying with a different currency, additional cost may be incurred.

This method of payment is available for all orders (national & international).

> PayPal

If you would like to pay with PayPal, choose the payment option PayPal at the end of your order. After confirming the order you will promptly be lead through the payment process without having to enter any further information. As soon as you have successfully completed this process, your order will continue to be processed.

Paying with PayPal is also possible by telephone or e-mail. You will then be sent a link through which you can carry out the payment via PayPal.

This method of payment is available only for orders made using EUR as currency.

>Cash on Delivery- only available in Romania

When paying upon delivery, you will pay for the cost of your order + the shipping (if applicable).

The courier will charge you the price of the order when it is delivered to your door. This means that you can practically pay for your order at your doorstep.

Someone must be present at the delivery address in order to receive and pay for the package. You can also name an alternative address (e.g. your workplace, your neighbor, etc.).

This method of payment is available only for orders shipped within Romania.

 

2. SHIPPING

>Shipping Options

In normal conditions, within Romania, orders are shipped within 2 working days.

For EU-orders and international orders, time may vary between 2-10 working days.

If you would like to purchase something that needs to arrive at your address ASAP, please contact us (hello@alternative.blue, 0040/ 743 148 969) before placing your order and we will try to find the solution that best fits your needs.

In case you would like to purchase our products but your country is not in our shipping list, do contact us and we will find the best shipping option available.

> Cost

Romania- flat rate of €3,50 or free of charge for local pickup (when available).

European Union- all flat-rates are indicated in the checkout process, when indicating your shipping address.

International - flat-rates are indicated in the checkout process, when indicating your shipping address. If your country is not in our shipping list, please contact us and we will find the best shipping option available for your country.

Free delivery for orders above €100.

> Parcel tracking

You can track your order at any time with tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.

> Returns

You have a 21-day right to return-period on all orders, free of charge, for items that were not damaged or destroyed.

> Right to cancel

If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, telephone, mail or message).

Send the package to the return address:

ALTBALANCE SRL

Piata 1 Decembrie 23/7

Oradea 410068, BIHOR

O743/14 88 69

ATT: Ioana Tanase

When returning packages we recommend that you use tracked delivery, as we assume no responsibility for lost returns. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by e-mail as soon as we have received it.

> Your alternatives: Refund or trade in

  • Refund of entire product value in RON//EUR
  • Trade-in for other products
  • Receive in-store credit with ALTERNATIVE for your next purchase

Please inform us on your preferred choice by e-mail. You can also reserve any products you’d like to trade-in for beforehand. Simply contact us at hello@alternative.blue.

> Package service & tracking system

To guarantee a smooth delivery, we suggest the following:

  • It’s a good idea to use a delivery address where someone will be present to accept the delivery. For example, you could give us the address of your workplace or a neighbors’ home. If you’d like to change your delivery address, please contact us at 0040/743 148 869 or hello@alternative.blue.
  • You should make sure the delivery service has your telephone number, so that they can contact you if there’s a problem with the delivery, or they cannot find your address.
  • Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.

Please make sure that your name is clearly visible on your house door to help the packaging service find your address!

If no one is present at the point of delivery, the packaging service will undertake 1-2 more attempts.

 

3. RETURNS & WARRANTY

> Returns

You have a 21-day right to return-period on all orders, given that they were not damaged nor destroyed intentionally.

> Right to cancel

If you don’t like what you got, you can undo the entire order within that period. The cancellation does not require any stated reason or mandatory form, so it can be made in oral or text form (e.g. by an email, telephone, mail or message).

Send the package to the return address:

ALTBALANCE SRL

Piata 1 Decembrie 23/7

Oradea 410068

0743/14 88 69

ATT: Ioana Tanase

When returning packages we recommend that you use tracked delivery, as we assume no responsibility for lost returns. We will only assume responsibility of the package when it has arrived at our warehouse. You will be informed by e-mail as soon as we have received it.

> Your alternatives- refund// trade-in // in-store credit

  • Refund of entire product value in RON/EUR
  • Trade-in for other products
  • Receive in-store credit with ALTERNATIVE for your next purchase

Please inform us on your preferred choice by e-mail. You can also reserve any products you’d like to trade-in for beforehand. Simply contact us at hello@alternative.blue.

 

4. CUSTOMER ACCOUNT

WHY REGISTER FOR A CUSTOMER ACCOUNT?

  • A faster & more comfortable ordering process
  • Your personal data is auto-filled at every order
  • You can change your personal data at any time
  • Easy administration of your delivery and billing addresses
  • A clear online overview of all of your orders
  • Save your favourite items
  • Receive news from us

 

5. VOUCHERS

> GIFT VOUCHERS

If you have no idea what to get for your loved ones for Christmas, Easter, their birthday or whenever you feel like spreading some love and the benefits of living without plastic, the ALTERNATIVE gift vouchers are what you need!

You can choose from €15, €25 or € 50 for a gift that will bring positive change in the world.

REDEEMING VOUCHERS

  • Enter the voucher code that is on your voucher or in your email in the Discount code field on your shopping cart page, during ordering process.
  • You’ll instantly receive a notification about whether or not it has been accepted.
  • The value of your voucher will be deducted from the price of your order, which you can see for yourself at the end of your order.
  • We advise you to use the full value of the voucher, as no change will be given back to you if your final order is lower then the value of the voucher.

Please note: Only one voucher per order can be used. The vouchers do not apply for the shipping costs.

If you’re unsure about anything, or for some reason your voucher does not work, please contact us at 0040/743 148 869 or hello@alternative.blue.

RETURNS for:

Gift vouchers (vouchers that have been bought) will be reimbursed following a return. Depending on the value of your returned product all or some of the voucher’s value will be credited to your customer account. Gift vouchers cannot be substituted for cash.

Promotional vouchers: will not be refunded in case of complete or partial return of your order. Furthermore, certain promotional vouchers are only valid in a specified period within a sales campaign.

 

6. SECURITY AND DATA PROTECTION

SAFE SHOPPING – GUARANTEE

Your security when shopping online is our highest priority. Your personal data is treated confidentially and is encrypted using 3D-Secure.

 ALTERNATIVE guarantees

  • 21-day right of return
  • 3D Secure payments
  • Data Privacy
  • Phone and e-mail assistance whenever necessary

We are a young company, whose values are sustainability and ethics in all our actions. That is why we are working towards obtaining the eco label certifications available in Romania and the European Union, showing that business can be sustainable.

 

7. PRIVACY POLICY

We’re pleased about your interest in our website. Protecting your privacy is very important to us. In the following, we will provide a detailed account of how we deal with your information.

> Acquisition, processing and utilization of personal data

You can visit our website without submitting any information about yourself. We simply save access data to analyze and improve our offers and do not permit any connection to your person.

Personal data is only collected if you voluntarily provide us with it, while opening a customer account or registering for our newsletter. We use the personal details you’ve shared to complete your order.

As a customer, your information is used for contract-completion and our own advertisement purposes. When you separately sign up for our newsletter, your email will be used for our own advertisement purposes until you opt out of the newsletter. You can opt out at any time without charge (not taking into account internet provision costs) by clicking “unsubscribe” at the end of any newsletter.

> Distribution of personal information

Your personal data will be transferred to the relevant delivery company, as far as this is necessary for the delivery process. In order to complete payments, we pass on your payment details to the relevant banking institution.

> Right to information

You have the right to gratuitous information (per e-mail) regarding your personal and saved data, as well as the right to correct, inhibit, cancel or revoke any granted permissions. Please contact:

ALTBALANCE SRL

Siretului 13, 14/40

Sibiu 550093

Phone: 0040/ 743148869

Email: hello@alternative.blue

> Data Protection

During the ordering process, your personal information is encoded via and transferred through the Internet (excluding address transfer within newsletter subscriptions). We work with the best payment processor in Romania, NETOPIA mobilPay. Credit card details are not saved, but directly received and processed by our payment provider. We use both technical and organizational measures to secure our website and systems against data loss, destruction, access, manipulation or distribution by unauthorized persons. Access to your customer account is only possible by entering your personal password. Please keep your login details confidential at all times and always close your browser window once you have finished communicating with us, especially if you are using a shared computer.

> E-mail advertisements

By separate registration for our newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time by clicking on the “Unsubscribe” link at the end of a newsletter.

As a newsletter subscriber, we will regularly send you carefully selected offers on related products from our online shop by e-mail. Your e-mail will not be given to other organizations.

> The use of cookies

We use cookies on different sites in order to enhance the attractiveness of our website and enable the use of specific functions. These cookies are simple text files saved to your computer. They help to identify a user’s surf-behavior and thereby allow parts of the website to tailor specific information to the interests of the user. Most of the cookies we use will be deleted from your hard drive after you have ended your browser session (i.e. session cookies). Other cookies remain on your computer and allow us to recognize your computer when you next visit (i.e. permanent cookies). These cookies remember information so you do not need to re-enter information in forms. Our partner organizations are not authorized to gain, edit or use personal data through the use of cookies on our website.

> Product recommendations by Google

On this website, we use technologies by Google Inc. to collect and save anonymized information about the surfing behaviors of our visitors for marketing purposes. This data is saved by using 'cookie' text files on your computer. Under no circumstances can this data be used in order to personally identify any user of this website.

> Use Social Media Plugins

This website uses so-called Social Plugins ('Plugin') by the social network Facebook, which is run by the Facebook Inc. The Plugins are identifiable by a Facebook logo. An overview of the Facebook Plugins and how to recognize them is available here: http://developers.facebook.com/docs/plugins/

When you open up a page on our website that contains such a plugin, your browser will create a direct connection with the Facebook servers. The contents of the plugin will be transferred directly to your browser and incorporated into the website you are viewing.

By using these plugins, Facebook receives notice that your browser has initiated the relevant page on our website, even if you do not own a Facebook account or are not currently logged in to your Facebook account. This information (including your IP address) is transferred straight from your browser to a Facebook server in the USA and saved there.

When you are logged into Facebook, Facebook can directly assign your visit to our website to your Facebook account. When you interact with these plugins, for example by clicking on a 'like' button or by submitting a comment, this information is also directly transferred to a Facebook server and saved there. This information is then also automatically published on Facebook and displayed to your Facebook friends.

Facebook can use this information for advertising purposes, market research and to tailor the appearance of Facebook pages to a specific user. To do this, Facebook creates profiles for usage, interests and connections. For example, this could be used to rate the usage of our website on account of Facebook adverts, to notify other Facebook users of your actions on our website and for other services that are associated with the use of Facebook.

If you would not like Facebook to associate the data collected from your visit to our website with your Facebook account, you need to log out of Facebook before visiting our website.

For the purpose and scope of data usage and further processing and use of information by Facebook, as well as your relevant rights and privacy & security options, please refer to Facebook’s privacy policy: http://www.facebook.com/policy.php

> Website analysis

In order to provide a tailored appearance and to optimize this website, anonymous data is collected and saved by use of solutions and technologies. Cookies may be used to ensure that your Internet browser is recognized again at a later visit. Usage profiles are not associated with the visitor or with the data of the person using a pseudonym, unless with specific permission. In particular, IP addresses are made unrecognizable straight after use, making it impossible to create usage profiles for IP addresses.

The users of this website can object to the collection and saving of this data in the future at any time by e-mailing us at hello@alternative.blue.

> Use of Google Analytics

This website uses Google Analytics, a website analysis service provided by Google Inc. Google analytics uses 'cookies', in the form of text files saved to your computer in order to enable an analysis of your use of the website. The information generated by the cookie about your use of this website is normally transmitted to a Google server in the USA and stored there. In the case of the IP-anonymization on this website being activated, your IP address will however be shortened by Google beforehand within the member states of the European Union or in other signatory states to the European Economic Area Treaty. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. Acting under the authority of this website operator, Google will use this information to evaluate your use of the website, to compile reports about the website activities and to provide further services for the website operator linked to the use of the website and the internet. The IP address transmitted from your browser within the parameters of Google Analytics will not be merged with other Google data. You are able to prevent the storage of the cookies by appropriate adjustment of your browser software. However, in this case, you may be unable to use the full range of functions of this website.

Furthermore you can prevent the collection by Google of the data (including your IP address) created by the cookie and relating to your use of the website, as well as the processing of these data by Google by downloading and installing the browser plug-in which is available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en

>Links to other websites

On our website, you will also find links to other websites. We specifically do not hold any kind of liability for the accuracy, completeness, legality, objectivity and timeliness of the contents of these websites.

Any more questions? Contact us at 0040/743 148 869 or hello@alternative.blue.

 

8. SERVICE & ADVICE

If you have any further questions, require assistance or you would like to receive an individual consultancy, please contact us at 0040/743 148 869 or hello@alternative.blue.

Our team consists of passionate nature lovers who have personal experience to give you quality advice and help you choose the right products for you, your family's health and the health of our planet.

Our telephone support is always available in Romanian and English.

Here’s how to contact us:

E-MAIL hello@alternative.blue

PHONE +40/ 743 148 869

 

ADRESSES

Adress for returns

ALTBALANCE SRL

Piata 1 Decembrie 23/7

Oradea, BIHOR

 

Postal address:

ALTBALANCE SRL

Siretului 13, 14/40

Sibiu, SIBIU

 

FEEDBACK

We constantly strive to improve our products, so we welcome any views or ideas from you, the users. Please send us your feedback about our shop and our products to hello@alternative.blue.

ALTERNATIVE & THE ENVIRONMENT

Our web shop and project were born in order to support our plastic-free zero-waste lifestyle. We wanted to share with anyone interested the solutions we discovered in 4 years of constantly looking for alternatives to (single-use) plastic product.

In addition, 10% of each product's monetary value will be directed to support our eco activities: cleanup campaigns, environmental education, workshops and other actions meant to raise awareness over plastic pollution, combat it and generate positive change.

Thank you for choosing to support our work, your wellbeing and the health of our Blue Planet.